Customer Service

Neo Store's service starts when you walk in, with a smile from one of our trained sales staff. He or she will discuss your needs and your budget, then make suggestions. But customer service goes much farther. If your questions are more technical, consult a technician at the Expert Stations located in our main stores. The Expert Station staff can help with complex configurations and software installations as well as answer your questions.

 

Once you make a purchase the Expert Station techs can troubleshoot and solve software problems, and the F1 Service Centre can repair hardware problems during and after the warranty period. The service Centre is ISO 9001 certified to international quality standards. On-site service is available too: Our techs will come to your home or office on request.

 

 

Every purchase is covered by a one-year warranty against product defects. The warranty for laptop computers can be extended for a second year at nominal cost. Extended warranty must be purchased during the validity of the manufacturer's warranty, and the computer must be presented in full working condition. Laptop computers are also covered by a one-year insurance policy covering damage and breakage.

 

Neo Stores offer pickup and deliver for both sales and service, usually same-day. And of course you can reach us by phone, toll-free from anywhere in the country. Before you purchase and afterwards, Neo Stores offer customer service far beyond the ordinary.

Phone Number: 015553222/ 9801200100