Orders and Returns

Orders places in Neo Stores and online at the Neo Store website can be picked up from the stores or delivered to you. Payment is by cash or, with the store in-charge's approval, by cheque.


Any product may be returned in as-new condition within seven days for a 10 percent restocking charge.



Defective products can be returned with ten days for replacement.



After ten days products will be serviced under warranty but may not be returned or exchanged.